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Originally Posted by skyknight
And honestly how much time does it take to answer the question. 10 seconds at most.
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As I understand it, that actually depends. If it is a situation that hasn't come up before Chris at Customer Relations contacts Craig or Rob to find out the "official" answer. This is probably what takes time. Now in an ideal world this process would take a couple of hours not a couple of weeks. But, this is a big, probably not so efficient, corporation we are talking about here.