bushi96
July 21st, 2006, 02:56 AM
So, a few weeks ago I ordered three Tundra sets from HasbroToyShop.com when they became available. Next day I received an email stating that I needed to call them. Long story short, I had a typo on my billing address or something like that- so the credit card was declined.
So I called in and a nice lady helped me out and updated my info. All is good, right? Wrong. I guess there was another typo or something wrong with the order, so they cancelled my order. I did not receive any notification until it was too late.
So I call back again and a nice gentleman helped me. He said to re-order from the store. Great- but they were out of Tundra by this time. So sorry, nothing they can do to help me. Out of their hands.
So I wrote a complaint letter to Hasbro. Guess who answered it? Chris. This is my first encounter with Chris and I have heard some flak recently about him in another thread. All I can say is that he was an outstanding guy. EXCELLENT service.
So he fixed everything up, got my package ready and sent it over to a supervisor at their call center (the nice people I have been dealing with so far). I receive an email to call the supervisor. So I did and left a message. Again and again. Never a callback or acknowledgement. Finally, I get upset and go back to Chris. He sends my shipment overnight.
Needless to say, without Chris HasbroToyShop.com would have lost all of my business forever. I also buy other board games, LazerTag, and Attacktix. Even then, I doubt the other departments have people like Chris. So I will no longer buy non-Heroscape directly from them. Chris rocks!
While this was all originally my fault, the service was lacking. I can say that the people at the call center were pleasant and courteous. But after the niceties were over, they dropped the ball over and over again.
So I called in and a nice lady helped me out and updated my info. All is good, right? Wrong. I guess there was another typo or something wrong with the order, so they cancelled my order. I did not receive any notification until it was too late.
So I call back again and a nice gentleman helped me. He said to re-order from the store. Great- but they were out of Tundra by this time. So sorry, nothing they can do to help me. Out of their hands.
So I wrote a complaint letter to Hasbro. Guess who answered it? Chris. This is my first encounter with Chris and I have heard some flak recently about him in another thread. All I can say is that he was an outstanding guy. EXCELLENT service.
So he fixed everything up, got my package ready and sent it over to a supervisor at their call center (the nice people I have been dealing with so far). I receive an email to call the supervisor. So I did and left a message. Again and again. Never a callback or acknowledgement. Finally, I get upset and go back to Chris. He sends my shipment overnight.
Needless to say, without Chris HasbroToyShop.com would have lost all of my business forever. I also buy other board games, LazerTag, and Attacktix. Even then, I doubt the other departments have people like Chris. So I will no longer buy non-Heroscape directly from them. Chris rocks!
While this was all originally my fault, the service was lacking. I can say that the people at the call center were pleasant and courteous. But after the niceties were over, they dropped the ball over and over again.